- Introduction
- Getting Started
- Guides
- Troubleshooting
- Integration
- Security
- Backups
- FAQ's
- Contact and Support
- Update and Release
- Community and Resources
- Feedback and Suggestions
FAQ's
- You can only schedule backup for “data” folder. So we suggest to keep all data in “data” folder.
- If backup file after zip is more than 2GB, backups will not happen.
- Backups will not be created if your subscription is expired, deleted, or inactive.
- Backups will not happen if the application is running with the data.
- Check Google Drive storage to avoid ‘storage full’ errors during backup, especially in shared drives
| Category | Remote Login | HTML Login |
|---|---|---|
| Setup file is required | Yes | No |
| Works on Mobile | No | Yes |
| Works in Windows 7 | No | Yes |
| TS Printer | Yes | No |
| Universal Printer | No | Yes |
| Copy & Paste | Yes | No |
| Digital Signature | Yes | No |
| Export from Tally to Local | Yes | No |
| Mac Login | No | Yes |
Auto Logout may happens due to below given reasons:
-
Tally Left idle for 20 mins by the user
-
Local internet ping is getting dropped
If you are not working in the cloud Tally but it is logged in and kept idle for 18 mins then you will receive the popup on your screen that “Your session will be disconnected within 2mins”. (20 mins idle time has been set in the server due to security purpose)
If the session is logged out automatically and in your screen you are getting the popup “Trying to reconnect” , Or session is logged out and after sometime when you try to login then it gets logged in.
Note: Check your Local internet connectivity by below steps:
- Click on Win+ R key
- Type CMD then OK option
- Command Prompt will open type the command :
ping google.com -t(This will show the network connectivity of your Local internet ) Check the frequency and fluctuations of internet speed
If there is any Request Time Out (This means there is internet break for fractions of seconds at that time auto logout definitely take place because you are working on cloud services) connect with you Internet Service Provider for better internet services.
To use 3rd Party Application in the cloud there are 2 ways :
- You can Sync the Application via IP and the Port with the Tally (which will be provided by Support Team)
- Application can be hosted on the cloud
Our company offers a backup retention period of the last 7 days.
-
If the backup is required you can also take the backup at your own by coping & pasting the data from cloud to local
-
For backup you send the mail to the Support Team
support@comhard.co.infrom your registered e-mail id
To update your registered email address and phone number, kindly send an email from your currently registered email address to our Accounts Team at accounts1@comhard.co.in.
The status on the dashboard indicates whether the user is currently logged in or logged out.
Yes, CoCloud services are globally accessible, enabling usage in any country.
Yes, you can use multiple Tally tabs in CoCloud. However, there are some conditions:
- By default, access to multiple Tally tabs is granted to the Admin user across all plans.
- For users with the Advance Plan, we extend Multiuser Tab access to all users.
Power users possess additional privileges compared to other users. For e.g. :
- They can open multiple Tally tabs.
- They have access to a Floating Panel feature.
The Floating Panel is a compact interface that includes quick access options such as the Tally icon, Data Folder, Export Folder, and Logout option.
Typically, it’s available to the Admin user by default. For users other than Admin (excluding Advance Plan users), obtaining access to the Floating Panel requires contacting the Account Manager, and this may involve additional charges.
The benefits of the Floating Panel include the ability to open multiple Tally tabs and to reopen Tally, Data Folder, and Export Folder at any time without the need to re-login.
To renew your account after the trial or subscription has expired, please reach out to your Account Manager to arrange payment and reactivate your account.
For data retrieval when the Cloud subscription has expired, it’s advisable to contact your Account Manager to discuss data backup options.
Yes, the user limit can be increased (added) at any time through the User Management option available in the customer portal. However, it’s important to note that the user limit cannot be decreased (reduced) at any time. Decreasing the limit is only feasible at the time of renewal.
At times, users may encounter issues with receiving OTPs on their mobile numbers. This could occur due to the following reasons:
- Inadvertently entering a space at the beginning or end of the mobile number.
- The mobile number may not be within network coverage.
- Similarly, entering a space at the beginning or end of the email ID.
- Spelling errors in the email ID.
Ping Drop signifies a momentary disruption in internet service. This interruption can occur for a brief period or extend for a longer duration. If ping drops occur momentarily, it may lead to auto logoff issues for cloud users. However, if the drop persists for an extended period, users may be unable to log in altogether.
To assess local internet connectivity (ping), follow these steps:
- Press
Win+Rkeys. - Type
CMDand clickOKto open Command Prompt. - In the Command Prompt window, type the command:
ping google.com -t. This command displays the network connectivity of your local internet. - Observe the frequency and fluctuations in internet speed.
If you encounter a single Request Time Out, it indicates a momentary internet disruption leading to potential auto logout due to cloud service usage. Continual occurrences of Request Time Out suggest inadequate internet functionality.
To resolve such issues, contact your Internet Service Provider for improved internet services.
To verify your local system resources, adhere to these steps:
- Right-click on the
Taskbar. - Choose the
Task Manageroption. - The Task Manager dialog box will emerge.
- Click on the
Performance tabwithin the dialog box.
From here, you can examine your local system resources, including CPU, RAM, and storage, among others.
When two or more users are working on the same company and one of the user has started any heavy work (Exporting / Importing / Data Syncing etc.) in one of the Tally Company and any other user also started to work on the same Tally Company at that time all all the users who are working on that same company will face the slowness or lagging. This kind of the Lagging is called as Concurrency .
Once the heavy work is finished then the service will be normal for all the users. To resolve this Concurrency Issue we provide Tally server 9 This helps all users to fetch the same data via Multi threading.
| Category | Cloud | Tally | Local |
|---|---|---|---|
| Error “Trying to reconnect” | YES | NO | YES |
| While exporting (GSTr 3B, Ledger) | NO | YES | NO |
| Multiple TDLs | NO | YES | NO |
| Concurrency Issue | NO | YES | NO |
| Default Company | NO | YES | NO |
| Report Generation | NO | YES | NO |
| Multiple Line of Item | NO | YES | NO |
| Mav Error | NO | YES | NO |
| While Syncing the Data with 3rd Party app | NO | YES | NO |
- Assess your local internet ping.
- Verify the installation of setup files.
- Confirm whether the user is already logged in using the Force Logout option.
- Ensure no other user is logged in with the same credentials to avoid potential auto logout issues.
- Verify if pop-ups are not blocked in the browser.
- If the Remote Login or HTML Login page is buffering, refresh the page by pressing
Ctrl + Shift + R. - Address potential IP blocks, which may occur due to incorrect login attempts or server security measures against ransomware attacks. To resolve, consider rebooting the router and attempting login again.
This option can be used to Logout the User if they were already Logged in (not properly logged out) and now unable to login .
No, Admin can’t change the password of all the users from Admin portal. Admin can only change the email id associated with the particular users.
| Category | .EXE Files | .TCP Files |
|---|---|---|
| Cloud User can copy paste | No | Yes |
| Installation Required in cloud | Yes | No |
| For installation Process | need to connect with account manager | User can copy paste from himself |
| Approval Required | Yes | No |
| Any kind of files can be kept | First needs to be checked by support team | Yes, but it will work only in the license in which it is configured |
Yes, Tally on Cloud can be accessed from Mac computers. Users can access Tally on Cloud through a web browser or a remote desktop client, making it compatible with both Mac and Windows systems. This flexibility allows users to work with Tally on Cloud from their preferred devices, whether they are using Mac, Windows, or other operating systems.
Internet connection is a prerequisite for Tally on Cloud, given its cloud- based nature. However, our robust and lightweight application is designed to be accessible even through a stable mobile hotspot, providing flexibility and accessibility to users on the go.
No, a single-user Tally license is designed for use by a single user on a local machine. It does not allow for concurrent access by multiple users, especially not on a cloud environment. If you want to enable multiple users to access Tally concurrently on the cloud, you will need a multi-user license that permits the specified number of users to use Tally simultaneously. You can reach out to us to convert your single user license to multi-user license.
You can login into your dashboard through your Mobile/Ipad but to work on tally, you’ll require desktop or Laptop.
Yes, admin can perform this action.
Yes, it’s possible.
Yes, this is possible in a multi-user environment.
No, because license can be activated either on local system or server at a particular time.
Yes, once you’ve activated your cloud portal, you can reach out to support team to do the configuration.
Each account is allocated 10 GB of SSD storage space in the live cloud environment. Importantly, this allocation is not limited and can be expanded according to users’ specific requirements, ensuring scalability and flexibility.
We offer users unlimited space, providing a stress-free environment for working with Tally on Cloud. Company owners can now focus on their operations without concerns about cloud space limitations, which can be a challenge with VPS solutions, often burdened by RAM consumption issues. Additionally, each account comes with a generous 10 GB storage space allocation.
Our CoCloud platform is built in such a way that users can perform all the necessary operations by themselves. However, in case you require assistance, you can reach out to our support team. They will provide you with resolution.
Tally on Cloud offers several advantages over its offline counterpart. It provides seamless accessibility from any location with an internet connection, ensuring you can work from anywhere, anytime. Data security is enhanced, protecting your information from unauthorized access and cyber threats like viruses and ransomware. Real-time collaboration is facilitated, allowing multiple users to work together efficiently. Tally on Cloud eliminates the need for physical storage, reducing the risk of data loss. It’s also scalable, accommodating your growing business needs without significant IT investments. Additionally, updates and maintenance are managed by cloud providers, ensuring your software is always up to date. These benefits make Tally on Cloud a superior choice for efficient and secure accounting solutions.
The availability of user logs, a unique feature, facilitates comprehensive tracking of user engagement, promoting a secure and transparent environment by enabling meticulous monitoring of users’ activities.
Users have the flexibility to choose Google Drive backup in addition to server-level backups for added data security.
Uptime SLA (99.995%): Our Data Center proudly offers an industry-best uptime Service Level Agreement (SLA) of 99.995%.
CoCloud by Comhard stands out as the premier Tally on Cloud solution in India due to its unmatched features and benefits. It offers seamless collaboration for teams and stakeholders, enabling real-time data sharing on the cloud. With dedicated space, daily automatic data backup, web browser-based access, and a user-friendly dashboard, CoCloud ensures convenience and reliability. Robust password and user management, along with print redirection options, enhance user control and flexibility. Admin access for license management and data backup adds to its versatility. Moreover, CoCloud prioritizes security, providing protection against viruses and ransomware attacks. With anytime, anywhere access, users can work on their Tally data without constraints. These qualities make CoCloud the top choice for Tally on Cloud solutions in India.
Yes! The admin has the ability to effortlessly manage user accounts, creating and deleting them from the dashboard within the cloud portal.
The admin can seamlessly select and update the Tally version, a process that takes mere seconds.
Yes! Cocloud portal empowers the admin with the unique privilege to restrict user access to specific data.
The Tally reactivation option, conveniently available on the admin dashboard, ensures a hassle-free experience for administrators.
To renew the services at your own you can open the Customer portal, there you will get the option of renewal before 7 days of the expiry of the cloud services. You will get the option of “Renew Now” at the Right side under the panel.
You will get the plan details according to your existing plan. (If need to change the plan from yearly to 2 years or 3 years or monthly etc. then need to connect with your account manager)
Click on Pay now and do the payment (Confirmation will be sent by the concerned team at the same time in the registered e-mail id).
Services will be renewed.
Renewal will not be updated immediately on the customer portal once the old plan is expired then it will get updated by itself, but it will not affect the services and invoice will be sent in the registered e-mail id. In case if the invoice is not received then connect with the account manager.