Admin Users have the benefit of overseeing and managing service requests raised by Instance Users

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Introduction

The Service Request Management feature is designed to facilitate efficient communication and problem-solving within the platform. Both Admin Users and Instance Users have the capability to raise service requests, enabling them to seek assistance for technical issues, billing and payment inquiries, as well as provide feedback or submit feature requests.

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Ticket Details:

  • Ticket No: The unique identification number assigned to the ticket for tracking and reference purposes.
  • Requested by: The name or identifier of the user who raised the ticket, providing clarity on the origin of the request.
  • Subject: A concise summary or title indicating the nature of the issue or request addressed by the ticket.
  • Issue Type: The category or classification of the problem or request, helping to streamline ticket management and resolution.
  • Issue Subtype: Additional categorization within the main issue type, offering more specific details about the nature of the problem.
  • Status: The current state or progress of the ticket, providing insights into its lifecycle from creation to resolution.
  • Created At: The date and time when the ticket was initially raised, serving as a reference point for tracking and monitoring.

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🎉 Congratulations! You’ve Successfully Raised a Service Request! 🎉

Welcome to a new level of efficient issue resolution! Your service request has been successfully submitted, and our support team is now equipped to address your concerns with precision and care.

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Let’s Keep Moving Forward!

With your service request submitted, you’ve taken a proactive step towards resolving any challenges you may be facing. Rest assured that our support team is here to assist you every step of the way, ensuring a seamless experience. If you have any further questions or require additional assistance, don’t hesitate to reach out to our dedicated support team. We’re here to help! Congratulations again on raising your service request, and here’s to a smooth resolution process ahead! 🚀