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Troubleshooting

Login Issues

Internet Connectivity Test ( Ping Test )

Perform a ping test to confirm local internet connectivity.
Would you like to learn how to check for connectivity issues? Click Here

Remote App Installed Successfully

Ensure that the remote executable (exe) has been successfully installed on your system.

Browser Pop-up Allowance

Verify that browser pop-ups are not blocked to enable smooth functionality.

Compatibility Check for Remote Login

If you encounter error 706 during remote login on Windows 7, you have two options: upgrade to Windows 10 or contact our support team for assistance.

Force Log Off Procedure

In case of user disconnection or improper log out, use the force log off feature to reset the session.
Would you like to learn more about Force log off? Click Here
Troubleshooting OverviewPrinting Issues
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