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Troubleshooting Overview

This section provides comprehensive solutions to common issues you might encounter while using CoCloud. Each guide includes step-by-step diagnostic procedures and resolution steps.

Common Issue Categories​

Login Issues

Resolve login problems including authentication errors, password issues, and access problems.

Connectivity Issues

Fix network connectivity problems, slow connections, and ping drop issues.

Performance Issues

Address slow performance, lag, and optimization problems.

File Manager Issues

Resolve file upload/download problems and permission errors.

Backup Issues

Fix Google Drive backup failures and scheduling problems.

Common Errors

Solutions for frequently encountered error messages and issues.

Troubleshooting Process​

Follow this systematic approach to resolve issues:

Diagnostic Tools​

Connectivity Test​

Use the built-in connectivity test:

  1. Navigate to Connectivity Test
  2. Run Ping Test
  3. Run Speed Test
  4. Review results

System Logs​

Check system logs for errors:

  1. Go to User Logs or Audit Logs
  2. Filter by date/time
  3. Review error messages
  4. Identify patterns

Support Tools​

  • Service Requests: Create tickets for issues
  • Live Chat: Get immediate assistance
  • Email Support: Detailed problem reporting

Before Contacting Support​

Gather this information:

  • Error Messages: Exact error text
  • Steps to Reproduce: What you were doing
  • Screenshots: Visual evidence
  • Logs: Relevant log entries
  • Account Details: Account information (without passwords)

Quick Reference​

Login Problems​

  • Check credentials
  • Verify account status
  • Try password reset
  • Check connectivity

Performance Issues​

  • Test connectivity
  • Check system resources
  • Review concurrent users
  • Optimize usage

File Operations​

  • Verify permissions
  • Check storage space
  • Test network connection
  • Review file size limits

Prevention Tips​

Regular Maintenance​

  • Monitor dashboard regularly
  • Review logs periodically
  • Keep backups current
  • Update configurations as needed

Best Practices​

  • Use strong passwords
  • Enable 2FA
  • Regular backups
  • Monitor user activity
  • Keep documentation updated

Getting Help​

If you can't resolve an issue:

  1. Check Documentation: Review relevant guides
  2. Search FAQs: Look for similar issues
  3. Review Troubleshooting: Check specific guides
  4. Contact Support: Raise a Service Request

Need specific help? Browse the troubleshooting guides above or contact support.

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